Return & Exchange Policy
Problix Return & Exchange Policy: Hassle-Free Returns for Your Satisfaction
At Problix, we value your satisfaction above all else. Our return and exchange policy is designed to make your shopping experience worry-free. Please review the details below:
Order Confirmation & Shipping
- After completing your purchase, Problix will confirm your order via email or phone.
- We diligently prepare and entrust your shipment to reliable courier services, ensuring your order arrives safely and swiftly.
Defective Item Returns
- We accept returns for defective items purchased online, provided they remain in new and unworn condition.
- You have 1 day from receipt to initiate a return or exchange.
Return Process Details:
To process a return for a defective item, please provide:
- Online order ID
- Description of the defect
- A short video clearly illustrating the issue
Quick Resolution:
Our goal is to resolve issues involving missing or flawed items as quickly as possible.
Shipping & Refund Details:
- Problix covers return shipping charges for defective items.
- Customers are responsible for delivery charges for refunded items.
For questions or to start a return:
- Email: info@problix.com
- WhatsApp: +923136383264
Important Note: Customers are responsible for return shipping costs for non-defective items, typically set at Rs. 400.
Your satisfaction is our priority. Shop with confidence at Problix!