Return & Exchange Policy

Problix Return & Exchange Policy: Hassle-Free Returns for Your Satisfaction

At Problix, we value your satisfaction above all else. Our return and exchange policy is designed to make your shopping experience worry-free. Please review the details below:

Order Confirmation & Shipping

  • After completing your purchase, Problix will confirm your order via email or phone.
  • We diligently prepare and entrust your shipment to reliable courier services, ensuring your order arrives safely and swiftly.

Defective Item Returns

  • We accept returns for defective items purchased online, provided they remain in new and unworn condition.
  • You have 1 day from receipt to initiate a return or exchange.

Return Process Details:

To process a return for a defective item, please provide:

  • Online order ID
  • Description of the defect
  • A short video clearly illustrating the issue

Quick Resolution:

Our goal is to resolve issues involving missing or flawed items as quickly as possible.

Shipping & Refund Details:

  • Problix covers return shipping charges for defective items.
  • Customers are responsible for delivery charges for refunded items.

For questions or to start a return:

Important Note: Customers are responsible for return shipping costs for non-defective items, typically set at Rs. 400.

Your satisfaction is our priority. Shop with confidence at Problix!